KartGo Refund and Returns Policy

At KartGo, we aim to deliver top-notch products and an effortless shopping experience. If you encounter issues requiring returns or refunds due to manufacturing faults or shipping breakages, our policy ensures a smooth process.

Returns Eligibility:

We accept returns and refunds under the following conditions:

1. Manufacturing Faults: Contact our customer support within 7 days of receiving a damaged or defective product. We will initiate a return or replacement.
2. Shipping Breakage: If your order shows visible signs of shipping damage, inform us immediately for prompt resolution.

Returns Procedure:

Follow these steps to initiate a return or request a refund:

1. Contact Us: Reach out to contact@kartgo.in or use our website’s Contact Us page. Provide your order number, a clear issue description, and photographic evidence if possible.
2. Review and Approval: Our team will assess your request’s eligibility based on our policy.
3. Return Instructions: If approved, we will provide specific return instructions. Follow them carefully for a smooth process.
4. Return the Product: Pack the item securely with original packaging and tags, and ship it to the provided return address. You cover return shipping costs.
5. Inspection and Resolution: Upon receiving the item, we’ll inspect it and issue a refund or replacement based on the assessment.

Refund Process:

If your return is approved and eligible for a refund:

1. Refund Method: We will process the refund using your original payment method.
2. Processing Time: Allow up to 10 business days for the refund after receiving the returned item.

Contact Us:

For questions or assistance on our Refund and Returns Policy, email contact@kartgo.in. Our customer support team is ready to help.

Thank you for choosing KartGo. We value your trust and are committed to providing exceptional products and service.